Accor HQ
Publiée
Front Office Supervisor - Saudi
À propos du poste
Job Description
1. Supervises and directs Guest Service Agents to ensure guest satisfaction within the guidelines
set by the pertaining standards.
2. Monitors appropriate standards of conduct and all issues regarding the hotel employee
handbook.
3. Assists the Guest Service Centre Manager in controlling and maintaining records with regard to
staffing levels, overtime, vacations, holidays and personal days.
4. Reports all operation defects and guest related complaints / comments daily to the Front Office
Manager
5. Ensures training is carried out efficiently within the department
6. Responds to all guest requests and ensure that the guest receives prompt attention and follows
up on outstanding jobs and reports any incidents to the Front Office Manager.
7. Assists the Guest Service Centre Manager in monitoring and tracking trends in service
deficiencies to improve the hotel operation.
8. Performs all additional tasks required by management in relation to the job.
9. When busy carries out the duties of GSA
Qualifications
Must be Saudi
With Experience
- Département: Réception
Front Office Supervisor - Saudi
Temps plein, Indéfini
Date de début du contrat: