Accor HQ

Publiée

Hostess

À propos du poste

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

SUMMARY OF POSITION

As a hostess, she should be honest, reliable, professional, competent, and knowledgeable. Should be flexible and ready to work any shift given as per the requirements of the outlet and adhere to company service standards.

Financial Accountability

Maximize sales and profit by providing excellent value and service and utilizing suggestive and up-selling techniques

SCOPE

Receive and record guests’ reservations and assign tables
Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
Speak with guests to ensure satisfaction with food and service, and attend to complaints
Order necessary dining room supplies and equipment
Inspect dining and serving areas and equipment
Supervise and co-ordinate activities of food and beverage servers and other serving staff
Maintain financial statements and records.
Comply to LQA standards at all times whilst on duty.
Perform any other duties as assigned by Management.

GENERAL DUTIES:

Health and Safety

Ensure that all potential and real Hazards are reported immediately and rectified.
Fully conversant with all departmental Fire, Emergency and Bomb procedures
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Confidentiality

Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Qualifications

Have completed secondary school education.
Exceptional communication and interpersonal skills.
Hospitality related Degree or Diploma
Minimum of 1-2 years’ experience as a waitress/hostess in a five-star hotel
Willingness to work during peak hours, including nights, weekends, and holidays.
Advanced levels of Business English
Proficiency in a second language such as Arabic.
Excellent food & beverage knowledge
The ability to work well under pressure.
Excellent attention to detail
Experienced in Pire & Life safety systems.

Additional Information

Opportunity to join the first Raffles in Bahrain
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21