Accor HQ
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Housekeeping Administration Officer
À propos du poste
Şirket Tanımı
PURPOSE OF POSITION
To provide housekeeping order taking / telephone service to guests and staff
KEY ROLES & RESPONSIBILITIES
- Ensure forwarding and receiving of all information pertaining to Housekeeping
- Receive, record and distribute various reports via Opera Property Management System
- Receive, record and transmit guest requests accurately
- Input accurate room status into computer daily and investigate discrepancies
- Maintain and update administrative data
- Maintain key control and monitor lost property
- Maintain working area in a proper state of cleanliness
- Handle guest complaints, delegate immediately & report to Head Housekeeper
- Comply with hotel’s health, safety and hygiene policies
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Has an awareness of all Housekeeping positions including their job functions
- Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
- Ensures smooth handover of daily activities to next shift
Occupational Health and Safety (OH&S) Responsibilities
- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Familiarity with Housekeeping/Butler duties
- Good communication and contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
İş Tanımı
PURPOSE OF POSITION
To provide housekeeping order taking / telephone service to guests and staff
KEY ROLES & RESPONSIBILITIES
- Ensure forwarding and receiving of all information pertaining to Housekeeping
- Receive, record and distribute various reports via Opera Property Management System
- Receive, record and transmit guest requests accurately
- Input accurate room status into computer daily and investigate discrepancies
- Maintain and update administrative data
- Maintain key control and monitor lost property
- Maintain working area in a proper state of cleanliness
- Handle guest complaints, delegate immediately & report to Head Housekeeper
- Comply with hotel’s health, safety and hygiene policies
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Has an awareness of all Housekeeping positions including their job functions
- Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
- Ensures smooth handover of daily activities to next shift
Occupational Health and Safety (OH&S) Responsibilities
- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Familiarity with Housekeeping/Butler duties
- Good communication and contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
Nitelikler
PURPOSE OF POSITION
To provide housekeeping order taking / telephone service to guests and staff
KEY ROLES & RESPONSIBILITIES
- Ensure forwarding and receiving of all information pertaining to Housekeeping
- Receive, record and distribute various reports via Opera Property Management System
- Receive, record and transmit guest requests accurately
- Input accurate room status into computer daily and investigate discrepancies
- Maintain and update administrative data
- Maintain key control and monitor lost property
- Maintain working area in a proper state of cleanliness
- Handle guest complaints, delegate immediately & report to Head Housekeeper
- Comply with hotel’s health, safety and hygiene policies
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Has an awareness of all Housekeeping positions including their job functions
- Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
- Ensures smooth handover of daily activities to next shift
Occupational Health and Safety (OH&S) Responsibilities
- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English
- Familiarity with Housekeeping/Butler duties
- Good communication and contact skills
- Must be well-presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
- Département: Housekeeping