Night Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Night Manager

At Sofitel Washington D.C. Lafayette Square, our financial operations thrive with the commitment of Ambassadors and Leaders who model our values of Guest Passion, Respect, Integrity, Teamwork, Spirit of Conquest and Sustainable Performance. Showcase your leadership and interpersonal strengths as Night Manager to maximize the Rooms Operations and ensure an exceptional guest journey.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:            

• Consistently offers professional, engaging and friendly service
• Lead and manage all aspects of the overnight team from Front Office to Housekeeping and Food & Beverage
• Manage and coordinate all Group and Individual arrivals
• Maintain close liaison with Sales, Conference and Finance teams
• Product daily, weekly, monthly and quarterly reports as required
• Balance operational, administrative and Ambassador needs
• Assist the Director of Front Office in all aspects of the department and ensure service standards are followed
• Ensure seamless operation of the Hotel as the Manager on Duty
• Provides managerial support for Guest Services, Housekeeping and Security in the overnight operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of the Overnight Front Office Ambassadors in line with productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train Overnight Ambassadors to ensure accurate overnight reporting and to effectively prepare the subsequent shift for the day’s operations ahead
• Assist guests regarding hotel facilities in an informative and helpful way
• Complete night audit process, inclusive of transmitting daily credit card transactions, balancing daily revenues and generating daily operational reports
• Follow departmental policies, procedures and service standards
• Flexible work schedule which may require day shift coverage
• Complete all project work in a timely manner
• Follow all safety policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous leadership experience in a similar role required
• A minimum of one year’s Front Office management experience required
• Previous experience with a Property Management system required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.