F&B Supervisor

POSITION OVERVIEW

The F&B supervisor oversee all restaurant operations to ensure that restaurants run smoothly.

RESPONSIBILITIES

• Supervise and oversee the restaurant operation to maintain service standards
• Check on guests’ satisfaction levels and properly handle feedback and follow-up
• Perform opening and closing duties as assigned
• Assist F&B management in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
• Assist in employees’ development, counselling and resolving staff conflict
• Report any complaints, incidents or any other irregularities to F&B management
• Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
• Maintain quality control for all food served
• Train new employees and provide ongoing training for restaurant staff
• Manage the work schedules of restaurant’s staff
• To ensure that guests receive the attention and service they require
• Perform trainer tasks and conduct training for restaurant staff as assigned by F&B management
• To motivate, coach and project a positive attitude at all times
• Help manage employees’ performance appraisals
• Attend P&L meetings
• Assist other Food & Beverage Outlets in their operations within peak times when needed
• Carry out any other duties as and when assigned by the F&B management

QUALIFICATIONS

• Minimum 2-3-year experience in a 5-star luxury hotel or resort and well trained in F&B operations
• Strong inter-personality, leadership, and creative skills
• Ability to perform under pressure
• Proficient in English and French communication and experience with MICROS system