Food & Beverage Staff

POSITION OVERVIEW

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

 

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

RESPONSIBILITIES

Provide quality food and beverage service to all guests as well as assuring that guest satisfaction standards are consistently attained.

 

KEY DUTIES AND RESPONSABILITIES:

Assist servers in serving food and beverage items, especially to large groups of customers

• Ascertain that all condiments and other supplies such as napkins and extra cutlery items are available within the dining room
• Maintain cleanliness of the dining area, making sure that all tables, chairs and surfaces are properly cleaned and sanitized
• Place crockery and cutlery on tables and ensure that glassware is properly placed
• Interact with customers in a proper manner, gauging their requirements and communicate the same to servers and waiters
• Follow up on customers’ orders to ensure timely and accurate delivery of food and beverage items
• Refill customers’ water glasses and take additional orders for drinks and starters
• Present customers with menus and assist them in making informed choices according to their specific tastes
• Observe customer activity within the restaurant and clear tables of dirty dishes as soon as they leave
• Present customers with checks at the end of their dining experience and ensure that change and receipts are returned
• Looking well-groomed and neatly dressed consistently to reflect positively on the employer
• Paying attention to detail, such as placing orders exactly to customer specifications
• Listening carefully to determine the desires of patrons and act accordingly, such as figuring out the right level of pinkness for a steak
• Maintaining politeness and positivity, especially when dealing with rude or disgruntled patrons
• Multitasking in order to serve the needs of various diners at the same time
• Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space

QUALIFICATIONS

ESSENTIALS:

• Languages:
• Verbal and written proficiency in Japanese
• Basic English
• Others:
• Computer knowledge
• Excellent communication skills

DESIREBLES:

• Sense of humour
• Maturity
• Enjoys Food and Beverage service
• Likes meeting people