Front Office Trainee

POSITION OVERVIEW

Responsible for the reception desk, carrying out general administration duties and will be required to assist with the day to day running of the front Office department. Provide a friendly welcome and high- quality service over the phone and on the guests’ arrival to the hotel, deal with the demands on the front desk, find suitable solutions to meet customers’ needs and ensuring guest satisfaction. Carry out all  necessary operations when guests arrive, stay and depart.

RESPONSIBILITIES

• Provide a warm welcome to guests with Aman style introduction
• Perform check-in & check-out duties and update guest’s profile and port folio
• Assist guests with transfers around the resort or conduct site inspection tour upon requests
• Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is beyond expectations
• Make suggestions and actively upsell resort operated activities, private dining options, tours and other experiences
• Demonstrate extensive knowledge of resort’s products & services as well as in house promotions, events and activity calendar at the resort
• Assist to prepare daily departmental reports, correspondence & other related paperwork
• Work closely with other departments for the arrangement of guest’s transportation, special dining options, turndown service, massages, tours, treks,
• Attend meetings or training sessions assigned by Department Head or Board of Management
• Ensure compliance with Health & Safety regulation including fire safety procedures to ensure the safety of all stakeholders
• Adhere to resort and department’s internal policies and procedures
• Other additional assignments will be adhered regarding working

QUALIFICATIONS

• Must be detail-oriented and have ability to multi-task.
• Always willing to attend every guest’s needs in compliance with Aman standards
• Proactive, resourceful and able to work with long hours and flexible shift arrangement
• Ability to be efficient and productive in a fast-paced
• Must have enthusiasm and possess excellent customer service
• Enjoy working with people and possess a friendly and outgoing
• Excellent communication, listening and computer
• Must be a team player and proven ability to work with minimal supervision