Guest Assistant

POSITION OVERVIEW

We are currently looking for dynamic, self motivated Front Office professionals who want to move their careers forward. As a guest assistant you are responsible to provide professional and guest focused service to our guests, ensuring their stay will become a memorable experience.

 

RESPONSIBILITIES

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

QUALIFICATIONS

• Excellent verbal and written communication skills
• Excellent English speaking
• Extensive knowledge of guest service procedures and principles
• Organized with attention to detail
• Proficient in Microsoft Office, Opera PMS or related software