Head Housekeeper
À propos du poste
AX Hotels is seeking an experienced and detail-oriented Head Housekeeper to join our team. This role is ideal for a hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences in a luxury hotel environment. The successful candidate will be responsible for leading the housekeeping operation, maintaining the highest standards of cleanliness, and ensuring service excellence across all guest and back-of-house areas.
Responsibilities:- Lead and inspire the housekeeping team to consistently deliver exceptional standards of cleanliness and guest service.
- Ensure compliance with Forbes Travel Guide standards and integrate service excellence into daily operations and team training.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain high standards.
- Recruit, train, mentor, and develop team members while fostering a culture of accountability and professionalism.
- Drive continuous improvement initiatives based on guest feedback, audits, and operational reviews.
- Conduct regular team briefings focused on service excellence, guest personalisation, cleanliness, and sustainability initiatives.
- Work closely with Front Office, Maintenance, Food & Beverage, and Reservations to ensure seamless operations and guest satisfaction.
- Monitor room readiness, special guest requests, and maintenance follow-ups.
- Ensure housekeeping procedures and standards are maintained and continuously improved.
- Manage guest room inventories, amenities, and supplies efficiently.
- Oversee lost-and-found procedures and ensure effective communication with guests.
- Review operational reports and follow up on any incidents or guest-related concerns.
- HEALTH & WELLNESS - Mental health and wellbeing - Support when its neede most - health Insurance - Physical health and wellbeing FINANCIAL - BOV benefits - Employee referral bonus CAREER -AX Academy LIFESTYLE & PERKS -Discount AX hotel accomodation -Employee card -Birthday Voucher -Flexitime
- Département: Housekeeping
À propos de vous
- Minimum 2 years' experience in a similar role.
- Previous experience in a hotel environment, preferably within a 5-star property.
- Fluent in spoken English.
- Excellent communication, organisational, and customer service skills.
- Ability to work on own initiative and lead a team effectively.
- Strong attention to detail and commitment to service excellence.
- Excellent grooming and presentation standards.
- Ability to perform effectively in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
- Langue requise: Anglais.
L'entreprise
AX Hotels has been a leader in the hospitality industry in Malta for the past 35 years and today, its Hotel Operations are run by a dedicated professional Hotel Management Company that forms part of AX Group.
We are one of the largest chains of hotels in Malta, owning 7 different products, specializing in the 4 and 5-star segment. Three properties are located in the heart of Sliema all within each other’s reach. AX The Palace is our fashionable 5-star hotel while AX The Victoria Hotel is our 4-star accommodation with flawless 5-star service. AX Palazzo Capua is an iconic 200-year old building that is rich in history, culture and detail. AX Seashells Resort at Suncrest and AX Sunny Coast Resort & Spa are both located in Qawra. The former is an all-inclusive hotel while the latter is made up of fully serviced self-catering apartments with resort facilities. We have also taken Malta’s capital city by storm. AX The Saint John is a boutique hotel that is ideal for the independent traveller. Rosselli – AX Privilege is a 5-star luxury accommodation in the heart of Valletta, the first of its kind.
One would naturally ask – But who are you exactly? The best way you could always describe us is – Behind this great brand is a bunch of ordinary people who love to do things in an extraordinary way.
