Food and Beverage Supervisor

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

As a Food and Beverage Supervisor at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring that every guest has an exceptional and memorable dining experience. In this role, you’ll deliver culinary excellence by showcasing local flavors and ingredients. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

 

·         This leadership position is responsible for assisting in the smooth functioning of service for The Dining Room, The Terrace, The Lounge, The Bar, The Wine Room and Pool.

·         Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience.

·         Works effectively in a quality assurance environment that embraces input to formulate the positioning, systems development and standards of the restaurant.

·         Exhibits a passion for excellence. Leads by example and acts as a role model for others.

·         Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.

·         Exhibit a “hands on” approach to training, developing and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations.

·         Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail

·         Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed.

·         Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.

·         Food product, presentation, service and guest relations standards.

·         Comply with all hotel policies as noted in Employee Handbook.

·         Follow labor and daily work assignment

·         Prepares service station

·         Thorough menu knowledge

·         Monitor pace and table service detail

·         Touch each table during dining

·         Participate daily line ups

·         Knowledge of Menu description of all items being served Adhere to strict uniform and grooming standards

·         Thorough conversational knowledge of Hotel history and statistics

·         Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests.

·         Use utilities and resources in a responsible manner to control wastage.

·         Communicate relevant information to the department, your line manager and across departments, as appropriate.

·         Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

·         Attend learning and development courses and complete eLearning modules, as required.

·         Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.