Group Sales Manager

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. 

As a Group Sales Manager at Belmond El Encanto, A Belmond Hotel, you bring the legend of Belmond to life. You will work alongside skilled colleagues to prepare the highest quality groups and events details, emphasizing exquisite guest experiences. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. We are seeking a Group Sales Manager to target, solicit and cultivate business within the assigned group market segment, with efforts directed toward securing mid-week room night production and revenue generation, as well as securing group affiliated meeting and food & beverage revenues.

ESSENTIAL JOB FUNCTIONS:

Achieve Sales Revenue Goals established for you.

· Solicit new and develop existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.

· Prepare correspondence to customers, internal booking reports and file maintenance.

· Participate in scheduled sales meetings, pre-event meetings, training and other sales strategy related meetings as required.

· Create and foster relationships with key clientele.

· Maintain and enhance relationships with representation firms, keeping them abreast of property updates, need periods, etc.

· Establish lists of top customers (both actual and prospective) for ongoing direct marketing efforts via telephone, direct mail, email, outgoing sales calls and incoming familiarization trips.

· Become familiar with other Belmond properties and share specific account and lead information in order to cross sell our entire product line.

· Maintain close communication with operating departments.

· Develop and implement on-going strategic sales action plans including goals for outgoing phone calls, email to clients, sales trips, trade shows, and familiarization trips to achieve Hotel’s revenue objectives.

· Accurately forecast your inquiries and tentatives in SCS/HMS.

· Recommend positioning, packaging, and pricing strategy to produce the highest possible long-term market share.

· Establish and maintain relationships with industry influencers and key strategic partners, including counterparts at competing hotels.

· Understand and adhere to office procedures, including data entry into the group sales and catering software system, creating and working in an “Event” (which consists of rooms and function space).

· Respond to all customer needs within a timely manner and acknowledge all customers, however busy and whatever time of day.

· Enhance current account base via referrals and new research.

· Enhance the accuracy of the database by continuously refreshing accounts via ongoing prospecting.

· Produce, negotiate, and enforce terms and conditions of booking contracts, including the payment of advanced deposits

· Analyze all confirmed business by type of business in your market i.e., market segment, average rate, and revenue in order to be able to target the most profitable types of business to pursue.

· Work with other departments within the resort to provide quality service to customers.

· Develop & maintain knowledge of market trends, competition and customers.

· Professionally represent the hotel in community and industry organizations and events.

· Participate as team player with all departments.

· Maintain production and actualization reports and/or competition data collection.

· Participate in all Hotel management responsibilities, like MOD Duty, LQA Assessments, etc

· Any other tasks that Hotel Management needs you to accomplish.

· Use utilities and resources in a responsible manner to control wastage.

· Communicate relevant information to the department, your manager and across departments, as appropriate.

· Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

· Attend learning and development courses and complete eLearning modules, as required.

· Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.

Compensation is $110, 000 to $120, 000.



Must possess strong quality control skills, task management, and communication with internal and external clients, proficiency in Excel, and be knowledgeable of 5 star service. Must be able to work a flexible schedule based on business needs.

EDUCATION AND EXPERIENCE:

Bachelor’s Degree is preferred

3-5 years of previous group sales experience is preferred.

Experience in Microsoft Office including Word and Excel

Experience in HMS Systems

Luxury Hotel Experience is preferred