Revenue and Reservation Manager | The Residence Zanibar
À propos du poste
• Knowing the entire Reservation Procedure according to the International Hotel manual system.
• Responsible for Hotel and Local Reservations and Reservation – Links to Best Western World Wide.
• Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.
• Allocate daily tasks to Reservations staff.
• Review reservations booked daily.
• Review arrival report daily.
• Responsible for the preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for the implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in the system and correspondence file.
• Identify Producing Accounts to ensure proper recognition by Reservation staff.
• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supplies to each department concerned.
• Monitoring Telephone manners and general performance of reservations staff daily.
• Ensure special handling of repeat guests and very VIP guests.
• Observe and ensure that proper telephone manners are maintained at all times
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Follows up on tentative bookings and updates reservation status
• Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy
• Review room blocking for long stays. Suites and special group requests.
• Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary action.
• Responsible for work schedule
• Responsible for maintaining a Neat and Orderly position at all times.
• In general, perform any other duties that might requested by the Front Office Manager or Room Division Manager.
- Département: Réservations Revenue Management
À propos de vous
• Minimum 5 years experience in a similar role at a 5-star Hotel
• Degree or Diploma in Sales and Marketing or related field
• Great interpersonal and communication skills
• Proficiency in MS Office and database software
- Langue requise: Anglais.
L'entreprise
Cenizaro Hotels & Resorts is a leading international hospitality company with a multi-branded portfolio of independent luxury hotel properties in some of the world’s most desirable locations. Whilst each establishment reflects a distinct individual personality and sense of place, every hotel in the family embodies the legendary hallmark of excellence the world has come to know; attention to detail, and intuitive, personal and discreet customer service.
A signature brand, The Residence by Cenizaro is an intimate collection of four hotels located in Tunis, Mauritius, Zanzibar and Maldives. Owned and managed by Cenizaro Hotels & Resorts, the group’s growth strategy will soon see the opening of another four hotels; two in Tunisia, a desert resort in Douz – the gateway to the Sahara, and a historical gem in the UNESCO World-Heritage protected The Medina of Tunis, a second Maldives resort and a new resort in Bintan, Indonesia. Forming an integral part of Cenizaro’s portfolio of hotels; located in the heart of vibrant metropolises; Sheraton Towers Singapore and Four Points by Sheraton Perth provide a residential haven that envelops guests in warm hospitality within a dynamic urban environment.
Offering management and professional services for luxury hotels and resorts, spas and residential developments; Cenizaro is inspired by a total dedication to enriching experiences, and a commitment to excellence that is evident across every element of its business.
Revenue and Reservation Manager | The Residence Zanibar
Temps plein, More than 1 an
Date de début du contrat:
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