Assistant Concierge

COMO Metropolitan Singapore

Property: COMO Metropolitan Singapore
Position:  Assistant Concierge
Base Location:  Singapore
Department:  Front Office
Reporting to:  Front Office Manager

Tasks/Responsibilities:

• Provide warm and courteous service and ensure a seamless arrival and departure experience.
• Listen and anticipate guests' preferences and needs to offer personalized recommendations for dining, entertainment, local attractions, and activities.
• Work in collaboration with the Bell desk team to ensure guest luggage’s delivered accurately to the room within the stipulated time frame.
• Stand in at the hotel driveway to ensure all arrival guests are welcomed warmly.
• Engage in conversation with guests while leading guests to the hotel check-in counter upon arrival.
• Acting as the primary point of contact for guests seeking assistance or information, delivering efficient and accurate responses.
• Handle special guest requests with utmost care and attention

Job Requirements:

• Diploma in Hotel Management or equivalent.
• Working knowledge with OPERA would be an added advantage.
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shifts, including overnight shifts, and working on weekdays and public holidays.