Constance Belle Mare Plage
Publiée
Guest Service Assistant
À propos du poste
Job Brief
The Receptionist is fully responsible for the Reception float and performs currency exchange and payment of invoices.
JOB SUMMARY
The Guest Service Assistant is responsible to provide fast, efficient, courteous service at all times to guests. He/She makes sure that the daily duties of the reception are carried out and deals with all guests’ queries by providing accurate information and proper follow up.
JOB DESCRIPTION
Duties and Responsibilities
Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.
- To organize, provide and coordinate training for new starters.
- To take over Shift Leader position when required.
- Have a good knowledge of the local area and where to find relevant information.
- To know the operating hours of each outlets within the hotel.
- To communicate with all guest and employees in a professional and courteous manner at all time.
- To adhere to all company policies and procedures.
- Covering other Front Office department positions when required.
- To perform any reasonable task requested by the Shift Leaders and Reception Supervisor.
- To respond to guest complaints in a professional manner at all times and record all relevant information.
- To ensure the Front Desk and back offices are being kept clean and tidy at all times.
- To maintain a high standard of personal hygiene, cleanliness and appearance at all times.
- Always uses the correct standard to answer the telephone.
- Constantly checks the handover, memo file and ensures checklists are completed at the end of your shift.
- To report any unusual occurrences and any concerns to the reception shift leaders and supervisor.
- To welcome all guests upon arrival according to the CBPM standards.
- To ensure that procedures for rooming are being adhered to.
- To promote the hotel facilities efficiently.
- To ensure all special requests on the arrival list are being action and followed up.
- To verify that all registration cards and keys have been prepared for the day.
- To update any information from the guest registration card onto Visual Oui.
- To liaise with the Concierge desk for the delivery and collect of luggage.
- To follow up with the concerned airlines and agencies in case of any guest’s lost luggage.
- To ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
- To reconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.
- To prepare the registration card for the next day.
- To verify / print / attach with departure letter the bill for the next day departure.
- To ensure that parcel, messages are delivered to guests on time.
- Constantly liaises with all the resort departments to ensure smooth running of the operations.
- Sorting and filling of guests’ bills from the outlets.
- Clearing out the dockets of the check out guests.
- To prepare and update the departure control sheet for the next day.
CANDIDATE PROFILE
Qualification
- Middle or Secondary Education + Additional training or certificates in the relevant field.
Experience
- A minimum of 1 year of experience in hotel industry.
- Proven experience working in a top luxury resorts.
- Experience working in remote island locations is a plus.
Technical Skills
- Telephone Skills.
- Verbal Communication.
- Professionalism.
- Customer Focus.
- Excellent organizational skills.
- Multitasking and time-management skills.
- Fluency in English and another language, written and verbal communication.
- Knowledge of a third language is a plus.
- Département: Service Clients
L'entreprise
Situated on the east coast of Mauritius, Constance Belle Mare Plage enjoys a unique setting with its 2-km beach of white sand and 15 hectares of lush gardens.
The beach is perfectly protected by an offshore coral reef, making it suitable for all water sports activities.
Guests have access to other facilities like the gym, U Spa featuring Ymalia, tennis courts, kids’ club and a range of boutiques.
Its seven restaurants and six bars have contributed to the fame of Constance Hotels and Resorts’s culinary spirit.
With its two 18-hole golf courses, Constance Belle Mare Plage launched the first PGA-approved golf tournament in Mauritius and is the proud golf pioneer on the island.
