Bell Staff - Crowne Plaza Resort Guam

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Guam, Tamuning

Hotel: Resort Guam (GUMCR), 801 Pale San Vitores Road, 96913

Job number: 121647



Job Requirement:

1. Must be able to work in Guam USA without any restrictions - US Citizenz, US Permanent Residents and Residents of Federated States of Micronesia.
2. Must have Guam Chauffer's License.
3. Must be flexible to work all shifts.
4. Hotel Bell Service Agent experience preferred.

What’s the job?

There’s nothing more welcoming than a friendly smile. You will be a helpful host, a local expert and a proud brand ambassador. Greet and welcome all guests courteously and professionally. Take care in handling their personal belongings. Provide information and assistance to guests and support the guest relations teams. 

Your-day-to-day

People

• Promote and maintain a safe and positive workplace.
• Support Guest Relations team as needed.
• Maintain regular and consistent attendance, appearance and attitude.
• Promote teamwork and quality service through regular communication and coordination with managers, team members, and other departments.

Financial

• Ensure guests are greeted warmly and professionally and assist guests with their luggage and personal belongings.
• Assist to ensure that guests are taken care of during their visit so they are happy to return.

Guest Experience

• Provide information about local features, shopping, events, and recreational destinations.
• Receive and store guest luggage and maintain accurate logs accordingly.
• Load and unload luggage and ensure proper handling.
• Enhance guest experience by responding timely to guest requests.
• Respond timely and appropriately to guest request and complaints.
• Make appropriate service recovery gestures in accordance with established guidelines.
• Be familiar with repeat guests and IHG Rewards Club members and ensure proper handling.
• Provide transportation services for guests such as to and from the airport or as assigned.

Responsible Business

• Be familiar with emergency response plans and be able to execute accordingly.
• Ensure that work area is neat, organized and clean.
• Adhere to and ensure compliance of all Resort and Departmental policies.
• Ensure any potential or real hazard is reported appropriately and immediately.
• Perform other duties as assigned.

What we need from you

Education - High School Diploma or equivalent 

Service years - Hotel Bell Service Agent experinece preferred

Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Basic math skills, reading, and writing are used when completing paperwork.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Must be able to obtain a vehicle operator license.
• Excellent interpersonal skills to build relationships internally and externally.

Language - Fluent in English (speaking, listening, reading and writing)

Preferred (if required)

• Must possess valid AB/G license
• Regularly carrying or lifting items weighing up to 75 pounds
• Frequently standing and walking around the property
• Bending, stooping, kneeling 

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.