Part Time Club Lounge Attendant - Crowne Plaza Resort Guam

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Guam, Tamuning

Hotel: Resort Guam (GUMCR), 801 Pale San Vitores Road, 96913

Job number: 125461



Job Requirement:

1. Must be able to work in Guam USA without any restrictions - US Citizens, US Permanet Residents and Residents of Federated Stated of Micronesia.
2. Must be able to work felxible shift.
3. Must obtain Health Certificate and ABC card.
4. Japanese / Korean Speaking skills preferred.

What’s the job?

Maintain the Club Lounge in a clean and orderly manner and promote a relaxing and enjoyable environment. Ensure the security of the guest by verifying guest registration.

Your-day-to-day

People

• Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
• Ability to make suggestions to Club Lounge guest of specific hotel offerings, as well as highlights, points of interest and destinations in Guam.
• Making sure place settings are cleared and ready for next guest.
• Assist in creative display of meal offerings communicating with Club Lounge Manager on items to be served.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. 
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Conversational confidence with VIP Guests – checking on each in Lounge area regularly

Financial

• During each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary and proper requisitions are completed to prevent outstanding budgetary food cost.
• Handle cash and credit card transactions. 
• Ensure guests are greeted warmly and professionally.

Guest Experience

• Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
• Ability to make suggestions to Club Lounge guest of specific hotel offerings, as well as highlights, points of interest and destinations in Guam.
• Making sure place settings are cleared and ready for next guest.
• Assist in creative display of meal offerings communicating with Club Lounge Manager on items to be served.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. 
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Conversational confidence with VIP Guests – checking on each in Lounge area regularly

Responsible Business

• Complete all Club Attendant duties and maintain the cleanliness of equipment used and all areas related to the Club Lounge throughout shift.
• Maintain proper temperature for the comfort of the guest.
• Print reports and/or complete paperwork at the end of shift.
• Maintains exemplary deportment standards of behavior, appearance and attitude as expected in an IHG Brand. 
• Takes personal interest and pride to ensure that the work area is kept clean and in an orderly state at all times. 
• Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s. 
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. 
• Perform other duties as assigned.

What we need from you

Education - High School Diploma or equivalent.

Service years - One (1) year experience in a similar environment. Experience with OPERA hotel property management system is highly preferred.

Knowledge and skills

• Excellent communication skills
• Basic math skills, reading, and writing are used when completing paperwork.
• Proficient computer skills including MS programs.     
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.

Language - Fluent in English (speaking, listening, reading and writing)

Preferred (if required)

• Must possess a valid health certificate and ABC license
• Regularly carrying, pushing or lifting items weighing up to 25 pounds
• Frequently standing and walking about the work area.
• Handling objects, products and equipment including utensils, dining and glassware.
• Bending, stooping, kneeling 

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.