总经理 - 宜宾鲁能皇冠假日酒店 General Manager- Crowne Plaza Yibin

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Sichuan, Yibin

Hotel: Yibin (YBPCP), No. 10 Mu Lin Road, Xu Zhou Area, 644002

Job number: 125852



As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership.

Your day to day

People 

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy 
• Develop, implement and monitor team member succession planning to ensure future bench strength 
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance 
• Oversee HR related actions in accordance with company rules and policies
• Effectively managing owner relationship and partnership include all key stake holders

Guest Experience

• Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards 
• Drive improvement in guest satisfaction goals. 
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations 
• Speak to guests – ask for their feedback and build relationships 

Financial

• Prepare annual capital, cash flow and sales and marketing plans.
• Analyse financials to drive revenues, future profitability and maximum return on investment 
• Use distribution channels and technology platforms to drive revenue and maximise market share 
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position 

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets  
• Act as public relations representative to raise awareness of hotel and brand in local community.  
• Drive team member involvement in community organisations, activities and businesses 
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint 
• Perform other duties as assigned. May also serve as manager on duty

What we need from you              

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration 
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience 
• Experience required may vary based on size and complexity of operation 
• Must speak fluent Chinese and English and preferably to be able to converse in local language
• Other languages preferred

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.