Seabank - Leisure Complex Manager
À propos du poste
db Group, Malta’s leader in Hospitality & Leisure sector. The group is distinguished and well established in the hospitality sector with its own branded db Seabank Resort + Spa and db San Antonio Hotel + Spa and within the leisure sector with its own branded Pearl Spa, Hardrock, and Starbucks development license and outlets, as well as its variety of established restaurants offering various cuisines, including Aki, Amami, Nine Lives, Blu Beach, Westreme, Loa, Sonora, Manta & Tora.
We are currently looking for a Leisure Complex Manager for db Seabank Resort + Spa.
Job Description
The main responsibilities of the Leisure Complex Manager include assisting the F&B Manager with managing food, beverage operations and standards. S/he will be responsible for overseeing the day-to-day operations of the F&B division, assuring that the hospitality and tourism business meet all service standards as well as guest expectations.
Job Role
Manage daily food and beverage operations.
Deliver superior service and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Regularly review product quality.
Assist the F&B Manager with the roasters of the hotel.
During events coordinate with the F&B operations and the events department.
Organize and supervise shifts.
Being responsible for the department schedules.
Ensure compliance with sanitation and safety regulations.
Motivate the team.
Abide to Health and safety regulations.
Job Requirements
1-2 years of experience in a food and beverage management role or a similar position.
Prior experience in the hospitality industry, such as working as a server, bartender, or supervisor, is beneficial.
Leadership and Team Management:
Demonstrated ability to lead and manage a team of restaurant or food service personnel.
Experience in training and mentoring staff members.
Food and Beverage Expertise:
Comprehensive knowledge of food and beverage preparation, presentation, and service standards.
Understanding of food safety and health regulations.
Customer Service Orientation:
A commitment to providing exceptional customer service and ensuring a positive dining experience for guests.
Problem-Solving Skills:
The ability to handle customer complaints or staff issues effectively and professionally.
Financial Acumen:
Basic financial management skills, including budgeting, cost control, and revenue analysis.
Flexibility in Scheduling:
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
IT-Specific Requirements (if applicable):
Additional IT-related skills may be required, such as experience with inventory management software, scheduling software, or familiarity with online reservation systems.
Basic IT Knowledge:
Proficiency in basic computer skills, including word processing, spreadsheet software, and email communication.
Familiarity with point-of-sale (POS) systems and restaurant management software is a plus.
Communication Skills:
Strong verbal communication skills for effectively interacting with staff, customers, and management.
Excellent written communication skills for composing emails, reports, and other written documentation.
- Département: Événementiel
À propos de vous
- Langue requise: Anglais.
L'entreprise
db has a vision which is as clear as it is ambitious. We run db Seabank Resort + Spa, db San Antonio Hotel + Spa, 3 Hard Rock Cafe Restaurants, Starbucks Malta, Blu Beach Club, Amami, Westreme, Nine Lives & AKI, which strive to be rated by guests amongst the top in Malta and Europe.
db has a story to tell. About itself and what it stands for. About where we see ourselves in the world. Above all, it is a story of the people who enter our hotels as guests and leave as friends.
These are the ten chapters of the db story.
Excellence in everything
db management will not strive to be excellent. It is so. For us, excellence is not a goal but a way of doing things - by putting our heart in it for our guests.
Excellence is not limited to what is visible or directly experienced by our guests. It is the foundation of the brand and what integrates it into a single streamlined operation.
Value for money
Today’s tourism world has become one giant, completely open, market. Low cost travel has made competition healthier. With information just a mouse click away, guests’ choices have become easier. And user review sites and social media pages have made guests’ opinion king.
We at db welcome this new tourism world and embrace its challenges with pride and enthusiasm. Because it suits us fine. Because, quite simply, we offer value for money in everything we do.
Enjoyment
Our hotels and resorts are designed and operated to offer excellent accommodation and unique restaurants. But we know that our guests expect that something extra from us – the choice to enjoy themselves according to their preferences. That’s precisely why enjoyment has its own page on the db menu.
An experience, not just a stay
A hotel stay comes and goes. But an experience lasts for a very long time. We at db do our very best to turn our guests’ stay into a unique and memorable experience.
Guests always come first
At db we don’t just believe that guests always come first. This principle defines who we are and what we stand for. We look at our hotels and resorts as places where our guests find and get what they are looking for.
Our best teacher and partner is the guest with a helpful suggestion. Listening to his or her view is the best way to keep tweaking our systems to deliver what guests desire. And deserve.
Close to you
For us, there’s more to good service than being polite and sticking to a set of rules. We treat our guests as members of our ever-growing family. To us, they are men, women and children who for a short period call one of our hotels home.
To achieve this goal our staff plays a fundamental role. That is why they undergo regular training and develop their career plans closely with us. After all, to our clients they are db.
Those who seek us
Our guests tend to look for comfort, good service, variety and a relaxing time away from it all. They also want what they desire to be within arm’s length. And we oblige.
Hosting guests from over the world
db’s hotel systems and operations are geared to host guests from all over the world, embracing widely different cultures. We pride ourselves in being sensitive to the customs, norms and preference of all our guests.
The world is our oyster
db hotels and resorts will not remain where they started. We are positioned for the global, not just the local, market. Our offer is designed to be unique and competitive across and beyond national frontiers.
We are (part of) the world
db is a business. But we are also members of the communities and societies in which we operate. We take this membership very seriously and it is part of our mission to give a positive and distinctive contribution to the places, cultures and countries where we work.
