Operations Manager

Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.

We are seeking an experienced and dynamic Operations Manager to oversee the day-to-day running of Finn Lough. This is a multifaceted role that requires exceptional leadership, problem-solving skills, and a hands-on approach to ensure seamless operations across all departments. You will report directly with the General Manager/owners and collaborate closely with the wider management team to maintain the highest standards of service and guest experience.

• Ensure a consistently high standard of service across all guest touchpoints, from arrival to departure.
• Monitor guest feedback, address concerns, and implement improvements to enhance overall satisfaction.
• Work closely with the front-of-house and housekeeping teams to maintain a seamless and welcoming environment.

• Oversee daily operations across all departments, including accommodation, F&B, spa, and maintenance.
• Lead and support department managers to ensure smooth coordination and efficiency.
• Assist in recruitment, training, and ongoing development of staff, fostering a motivated and engaged team.
• Implement and uphold SOPs to maintain consistency and quality in all aspects of the business.
• Work with the department head to continually review and optimise both the front of house and back of house processes. 

• Ensure the retreat’s infrastructure, Bubble Domes, and facilities are maintained to the highest standards.
• Organise and oversee ongoing preventative maintenance using the in house team and external contractors.
• Work with the maintenance team to proactively address any issues and minimise disruptions.
• Support and drive Finn Lough’s commitment to sustainability through responsible resource management and eco-conscious initiatives.



• Assist with budget management, cost control, and resource allocation to maximise efficiency.
• Oversee stock levels, supplier relationships, and procurement processes.
• Ensure compliance with health & safety regulations and licensing requirements.

• Proven experience in an operations, hospitality, or management role, preferably in a luxury or boutique setting.
• Strong leadership skills, with the ability to inspire and manage diverse teams.
• Excellent problem-solving abilities and a proactive mindset in handling challenges.
• High attention to detail and a commitment to delivering outstanding guest experiences.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Weekend availability is essential, as the role requires a presence during peak operational times.
• A passion for sustainability and nature-driven hospitality is a plus.

• A unique and inspiring work environment in a breath taking natural setting.
• Access to wellness and leisure facilities.
• Competitive salary based on experience.
• Access to company vehicle
• Opportunities for professional growth and career development.
• The chance to be part of a passionate team dedicated to delivering exceptional experiences.