Front Desk Agent

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Exceute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Desk Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record of 1-2 years in a similar role, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality.
  
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  
• A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
  
• Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
  
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
  
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
  
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ appearance.
  
• Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.
  
• Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination
  
• Ensures there are no complaints about the Front Office Department, consistently achieving the Highest Degree of Guest Satisfaction.
  
• Demonstrates Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
  
• Stays informed about FIVE’s Leadership Team and their Roles and Availability.
  
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
  
• Attends required training sessions to stay at the Cutting Edge of their profession.
  
• Maintains a Clean and Glamorous work area by filing all paperwork on the spot, reflecting a Next-Level Commitment the role.
  
• Cultivates a First-in-Class understanding of Dubai's national history, shopping areas, and places of interest.
  
• Creates a Sensational Experience by addressing Guests by their names whenever appropriate.
  
• Upholds professional confidentiality, safeguarding FIVE's Trade Secrets with integrity.
  
• Resolves and logs Guest complaints promptly or escalates them to the appropriate managerial level.
  
• Checks Guests into the hotel with ‘FIVE-Styled’ Precision, ensuring the Luxury Service that FIVE is renowned for.
  
• Complies with Legal Requirements by accurately copying and filing Guest Passports upon arrival and adheres to various Country and Company Procedures.
  
• Stays attuned to FIVE’s occupancy and average Room Rate, Month-To-Date, and Performance against budget requirements.
  
• Maintains a ‘FIVE-Star’ Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience.
  
• Maintains Open Communication and shares information about previous and future shifts through the Front Office Logbook, enhancing the 'Vibe at FIVE.’
  
• Actively participates in increasing FIVE’s revenue by engaging in Upselling, Walk-Ins, and offering Additional Services that Enhance the FIVE Experience.
  
• Enforces FIVE’s credit policy, upholding the Gold Standard we're known for.
  
• Updates OPERA immediately with any changes, demonstrating a Commitment to staying Ahead of the Curve.
  
• Collaborates with Reservations to ensure Reception is fully updated on the day’s arrivals, embracing the ‘FIVER’ spirit.
  
• Exceutes all tasks Efficiently and Thoroughly, in line with our Award-Winning Expectations
  
• Manages any tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the dedication of a true FIVE Tribe Member. 

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com

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