Revenue Analyst

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

The Revenue Analyst provides analytical support to the Revenue Management team, Director of Marketing and S&M Team.

What you will do

·         Assist the Director of Revenue with daily rate and inventory management. Able to cover all functions of revenue management in the absence of the Director of Revenue.

·         Update weekly forecast and Yield reports, attend, and contribute to the respective meetings.

·         Develop, maintain, and analyse production reports as needed to provide business performance reviews, hotel pricing/yielding results, mix of business optimization studies, marketing and customer behaviour, competitive intelligence, forecasting and statistical data, budgeting support, etc. Conduct ad-hoc reports as needed.

·         Support the Group and Leisure sales teams on making the best business decisions relating to pricing, ancillary spend, displacement, concessions, and liabilities.

·         Actively participate in Morning Meetings, Ops Meetings, Strategy Meetings and GRC Meetings.

·         Monitors and ensures rate integrity between Fourseasons.com and all other distribution channels. Work with the WRO Distribution and Central Systems Support teams to ensure the resort has optimal website display for rates and promotions.

·         Monitor the OTA market segments; set and review production goals, and monitor on-line content for best compliance scores, placement, and exposure.

·         Provide reporting and analyst commentaries to all revenue generating departments, especially F&B, Boutique, Spa, and Golf as needed.

·         Responsible for implementing revenue management practices in especially Rooms, F&B and Spa, across the Hotel to increase profitable revenue.

·         Perform benchmark analysis for Rooms, F&B and Spa.

·         Partner with Reservations Manager to reviews group cut-off dates to ensure proper inventory is being sold and participate in weekly Group Pick-Up Meetings with the Group Coordinator and Conference Service Management team.

·         Enforce the established room and rate availability guidelines in order to maximize Occupancy and revenue.

·         Consolidate data, market trends from different resources and turn them into understandable forms

·         Maintain demand-generating calendars – holidays, special events, city wide, etc

·         Support the Front Office and Guest Experience Departments as needed with prospect business or current business on the books.

·         Works closely with and supports the functions of the Group Rooms Coordinator.

·         Gatekeeper to create and maintain rate codes for all published rates, packages and promotions in Opera and IDeaS. Liaise with WRO Distribution to ensure parity for all selling channels.

·         Assist in maintaining all revenue management related systems; IDeaS, RevFinder/Microstragety, Opera PMS, Revenue Plan, AVERO, Spasoft, FOCUS

·         Partner with Director of Revenue to host revenue management or sales related training classes.

What you bring:

Sales and revenue/yield management skills. Previous experience in a similar role is required.

Be a productive self-starter, highly organized, capable of managing multiple priorities and working effectively with all departments.

Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet. Preferred knowledge with PMS and Ideas.

Reading, writing and oral proficiency in the Italian and English language.
  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for business attire
•    Employee Meals

Eligibility to work in Italy is required at the time of application.