Assistant Front Office Manager

About Four Seasons Hotel Ritz Lisbon:

Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. 

The hotels extensive outside terrace overlooking Eduardo VII Park, offers a true resort feel with its new outdoor pool and lush garden.

An urban oasis with a spa and indoor pool, and a rooftop fitness center with an outdoor running track overlooking the city’s seven hills.

Varanda, the modern restaurant vaunts top-level cuisine under the guidance of Chef Pascal Meynard. It is famous for the generous brunch and varied menu of gourmet delicacies.

Skillful curatorship – “curadoria” in Portuguese – lies at the heart of CURA, the hotel’s new restaurant where young Michelin-starred Chef and head culinary curator Pedro Pena Bastos selects his ingredients as meticulously as an artist chooses his paints, drawing from Lisbon’s rich regional palette of seasonal ingredients to create artisanal dishes of great depth, taste and meaning.

The most recent project- an outdoor swimming pool and bar with under-water music. The Hotel’s new pool area is a sophisticated oasis perfect for enjoying and relaxing dip with a refreshing drink. The Pool Bar’s menu offers a good selection of food, petiscos, drinks and Lisbon-inspired cocktails.

Our opportunity:

We are looking for an Assistant Front Office Manager to join our luxe getaway for international travelers!

Why to join our Team:

You will be part of a talented Family and Unique Culture;

You will have the opportunity to be you, to show your skills and passion for flawless service;

You will have a wide range of career growth opportunities within Four Seasons hotel chain;

You will be rewarded with a competitive salary and advantages.

What will be your main responsibilities and duties:

Coordinates arrivals, departures and billing requirements with Sales and Catering Department;

Blocks rooms for arrivals and ensures any discrepancies are resolved;

Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups;

Assures that all financial and credit procedures are followed;

Follows up on credit problems with Front Office Manager and/or Credit Manager;

Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees;

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;

Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc;

Responds to all guest requests in an accurate and timely manner.

Essential Requirements:

College education or equivalent experience;

One to three years experience in a rooms division management;

Excellent communication and organization skills;

Previous customer experience and ability to work effectively under pressure;

Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed;

The candidate must hold the required authorization to work in an European country;

Reading, writing and oral proficiency both in Portuguese and English.

We are looking for people who share the Golden Rule: people who by nature, believe in treating others as we would have them treat us.

Send us your application!

Learn more about our property and what it is like to work at Four Seasons by visiting:

https://www.fourseasons.com/lisbon/
https://www.instagram.com/fslisbon/
https://www.facebook.com/FourSeasonsHotelLisbon/
https://twitter.com/FSLisbon