Reservations Agent

About Four Seasons Hotel Bengaluru

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 120 properties in 47 countries. Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

For more information on Four Seasons Hotel Bengaluru, visit press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/ .

About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating 120 hotels and resorts, and 45 residential properties in major city centres and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveller reviews and industry awards.

For more information and reservations, visit fourseasons.com .

For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.

Position

The Four Seasons Hotel Bengaluru is looking for a Reservations Agent. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

BASIC PURPOSE:  Responsible for selling the resort and providing information to prospective guests.  To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

ESSENTIAL FUNCTIONS:

• Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made night prior, address any reoccurring issues
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
• Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. 

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bengaluru provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence