Food & Beverage Operations Manager

Join Our Team 

We invite you to apply to join our team at the Four Seasons Hotel Chicago as a Food & Beverage Operations Manager!

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music.​ Four Seasons Hotel Chicago is honored to be ranked as one of TripAdvisor’s Top 25 Luxury Hotels in the United States.  We offer 345 elegant guest rooms and suites: and a luxury spa. 

We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered. 

Our Open Opportunity

The scope of the position of Food & Beverage Operations Manager will report directly to the Director of Food & Beverage and oversee managers in both Stewarding and In-Room Dining.

Job Functions:

         •      The ability to oversee and perform all tasks in the In-Room Dining department.

         •      The ability to oversee and perform all tasks in the Stewarding department.

         •      The ability to coach, discipline and manage employees according to Four Seasons progressive discipline and local employment ordinances and parameters.

         •      The ability to establish and follow up on service procedures.

         •      The ability to create and manage cleaning schedules.

         •      The ability to supervise the consistency of quality and efficiency of food and service.

         •      The ability to monitor all amenities so they are delivered on time and are properly maintained.

         •      The ability to establish and maintain par stocks of all supplies.

         •      Monitor and maintain back-of-house cleanliness throughout the F&B operations.

         •      The ability to ensure the cleanliness of IRD and guest hallways by establishing and enforcing clean-up schedules.

         •      The ability to prepare weekly, monthly and yearly goals and budgets.

         •      The ability to prepare staff schedules according to forecasts, daily and weekly payroll reports and scheduled functions.

         •      The ability to sure all amenities are set correctly, and delivered to guest rooms in the expected time window.

         •      The ability to maintain a continuous training program with entire service staff.

         •      The ability to communicate with all other Department Heads to coordinate efforts in matters of mutual interest.

         •      The ability to coordinate and execute functions or special receptions in rooms, suites and boardrooms.

         •      The ability to complete all performance evaluations and follow-up on a timely basis.

         •      The ability to hire, train, supervise, providing coaching &discipline, when appropriate, to all IRD and Stewarding employees, working closely with P&C when necessary.

         •      The ability to utilize all computer systems relevant to the department.

         •      The ability to hold regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.

         •      The ability to maintain a logbook with important information to be passed onto management.

         •      The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department.

         •      The ability to establish an effective and efficient method for setting orders properly.

         •      Monitor and manage amortization schedules and yearly glassware/silverware/china inventories. Secondarily the ability to partner with Rooms Division Leaders to maintain and manage linen inventory.

         •      The ability to train order takers in proper selling and telephone techniques.

         •      The ability to confer with the Director of Food and Beverage on a regular basis.

         •      The ability to ensure all private bars are stocked and controlled properly, as well as maintain product inventory.

         •      The ability to respond properly in any hotel emergency or safety situation.

         •      The ability to perform other tasks or projects as assigned by hotel management and staff.

Qualification Requirements:

         •      Excellent reading, writing and oral proficiency in the English language. Spanish is a plus.

         •      College degree in Hotel and Restaurant Management preferred.

         •      Thorough knowledge of service, cost control in F&B, labor control, maintenance and merchandising.

         •      Minimum two years food and beverage management experience; previous hotel and/or Department Head level management experience preferred

         •      Computer literate in Word, Excel, E-Mail usage. Additional hospitality systems experience such as Opera, Bartech, Birchstreet and/or HotSOS are preferred.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Internal Four Seasons Hotels & Resorts employees may be eligible for visa sponsorship via an L-1A Visa.  Please contact your People & Culture Team regarding eligibility.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf