Front Desk Overnight Supervisor

FS One Dalton- Watch Video  

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod. 

  https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s   

The Opportunity:  

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!  

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Front Office team as a Front Desk Overnight Supervisor.

Responsibilities Include (but are not limited to):

• Checks in guest in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.  Performs all the functions of a Concierge.
• Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. 
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.  Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Ensures the lobby is in proper order by performing daily walkthroughs.
• Assists with Overnight Manager coverage, performing all necessary night audit duties, when the Night Manager is off or has Vacation.
• Actively participates in standard testing of GSA and Bell/Door Team.
• Ability to work nights, weekends and holidays.

Preferred Qualifications and Skills:

• Hours required: Eight-hour shift; scheduled days and times may vary based on need.

• Requires reading, writing and oral proficiency in the English language. 

Who We Look For:  

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. 

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.  

If you're looking for a challenging and rewarding career in hospitality and are passionate about delivering exceptional service to our guests, we'd love to hear from you.  

Visa Requirements:  

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.  

Some Benefits Four Season Employees enjoy: 

• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days 
• 401(k) Retirement Matching Plan 
• Ability to experience our hotels as a guest through the Employee Travel program. 
• Highly competitive salaries and incentives 
• Educational assistance programs, as well as in-house training workshop for all employees.  
• Complimentary Life insurance 

• Vacation & Paid Sick Time Off 
• Complimentary Employee Meals 
• And much more! 

We look forward to receiving your application!  

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ****** 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf