Group Rooms Coordinator

Four Seasons Hotels & Resorts 

Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. 

We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." 

Four Seasons Atlanta 

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot. 

The Opportunity: 

The new Four Seasons Hotel Nashville seeks a Group Rooms Coordinator to join our talented pre-opening team! Don't miss this unique opportunity to be part of the world's leading luxury hotel comp 

Responsibilities include but are not limited to: 

• Process all group turn-overs:  making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes. 
  
  
• Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers. 
  
  
• Run daily reports:  Daily Transaction Report from Delphi, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows; process rooming list within 48 hours of receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers 
  
  
• Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition 
  
  
• Communicate all group activity to Director of Revenue Management to assist in making yield decisions; maintain Delphi system through weekly entry of group pickup for current month and next two months 
  
  
• Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.. 
  
  
• Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations. 
  
  
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.  
  
  
• Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns 
  
  
• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. 
  
  
• Participate in scheduled departmental and administrative meetings as requested. 
  
  

• Perform other task or projects as assigned by Hotel Management. 
  
  

Preferred Qualifications and Skills: 

• At least 1 year of previous Reservation’s experience preferred, especially in a luxury environment 
  
  
• Previous experience in call center or administrative related work preferred 
  
  
• Comprehensive computer and analytical skills 
  
  
• Strong attention to detail and problem-solving skills 
  
  
• Ability to remain calm during challenging situations 
  
  
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening shifts 
  
  
• Must be able to work as part of a team 
  
  
• Good communication skills - Reading, writing, and oral proficiency in the English language 
  
  
• Knowledge of the local Atlanta area is preferred 
  
  

*This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.  

Comprehensive Benefits 

• Dynamic Employee Culture where you are encouraged to be your true self! 
  
  
• Inclusive and diverse employee engagement events all year-round 
  
  
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay 
  
  
• Sick Pay, Disability Coverage and Life Insurance 
  
  
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts 
  
  

• Complementary Uniforms and uniform care 
  
  
• Complimentary Employee Meals 
  
  
• Comprehensive learning and development programs to help you master your craft. 
  
  
• And so much more! 
  
  

About Us: 

https://www.fourseasons.com/atlanta/  

http://jobs.fourseasons.com/  

https://www.linkedin.com/company/four-seasons-hotels-and-resorts/mycompany/  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ****** 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf