Guest Relations Officer

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do.
大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:
我们聘用勤奋上进的人才作培训，在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业，并给予多方面的回报。我们希望我们的同事能够:
Commitment to supportive teamwork and open communication

Responsibility for ongoing enhancement of their skills and performance

Recognition of personal accountability for their own actions and the outcomes of those actions

An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company

Join Our Team 加入我们
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."
Four Seasons Hotel Dalian provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
我们的信念，首重于如何互相对待，彼此树立榜样, 在与宾客，商业伙伴和同事间的交往之中，我们致力寻求互相沟通谅解的方式，也希望能夠得到别人同样的对待
四季酒店向员工提供和客人一样的关怀，四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一。

Key Responsibilities 主要工作职责

1. Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures.
2. Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
3. Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells resort facilities in a sensitive and personalized manner.

1. 确保在协助客人光临、离开与付款时遵循酒店的服务标准；提供真诚服务，熟练掌握相应工作；遵循酒店的规章制度与工作流程。

3. 熟练掌握产品的知识和相关技术；结合不同情况，灵活性的推荐并销售产品与服务。

Preferred Skill and Qualification 任职要求

1. College and above education.
2. Good interpersonal and communication skills.
3. Fluent verbal English.

2. 良好的人际交往及沟通能力。
3. 良好的英语口语能力。

Learn more about what it is like to work at Four Seasons – Visit us:

四季酒店官网职业机会：http://jobs.fourseasons.com/