Guest Service Attendant

Guest Service Attendant
Four Seasons Residence Club Aviara is looking for a Guest Service Attendant. The primary responsibility of this role is to provide exceptional service to our owners and guests by assisting with their luggage, providing information about the Residence Club’s amenities, shuttling, and ensuring a seamless and enjoyable experience during their arrival, stay and check-out.

Our Brand Promise: 
At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise To You: 

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.  

What Makes Us Unique: 

Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, Carlsbad offers miles of uncrowded beaches and some of the best golf courses in North America.   

The Residence Club is located in the master planned community of Aviara, in the city of Carlsbad.  Today, business travelers, families, friends and couples continue to flock to this destination. Combining unmatched Four Seasons service with the ultimate in style, comfort and attention to detail, the Residence Club offers the perfect accommodation for those who want to experience the very best amidst an idyllic setting.  Our team is built on mutual respect, collaboration, excellent service and a passion for owner and guest experiences.  Four Seasons provides employees with the same level of care that we give our guests and owners.

What We Expect:

Job Duties include but are not limited to:

Owner and Guest Assistance:

Greeting owners and guests upon arrival and assisting with efficient luggage handling.
Provide information about the Residence Club’s amenities and local attractions.

Handle guest inquiries and special requests in a courteous and helpful manner, exceeding expectations as needed.

Coordinate with the Front Office team to ensure smooth check-in and check-out processes.

Shuttle guests and/or provide transportation information.

Skills/Qualifications:

Ideal candidate will have:

• Excellent personal presentation and interpersonal skills. 
  
  
• Physical stamina to lift up to 75 lbs.
  
  
• A flexible schedule with the ability to work all shifts, weekends and holidays. 
  
  
• Previous experience in customer service, preferably in a Front Office setting.
  
  

We Offer:

• Hourly Rate: $18.50
  
  
• Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan
  
  
• Vacation Pay, Sick Pay, Holiday Pay, Disability Coverage and Life Insurance
  
  
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
  
  
• Complimentary Employee Meals
  
  
• Comprehensive learning and development programs to help you master your craft
  
  
• Inclusive and diverse employee engagement events all year-round
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf