KFAS Attendant

Purpose 

Provide a fun, safe and interesting environment for children from 4 to 9 years-old to enjoy while complying with all four Seasons Standards and policies. 

Job Responsibilities 

General 

• Is directly responsible for the day-to-day key processes in his/her area of work. 
  
  
• Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork. 
  
  
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness. 
  
  
• Actively offers operational, employee and customer (internal and external) related feedback to management. 
  
  
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. 
  
  
• Adheres to the hotel's code of conduct and grooming & hygiene standards. 
  
  
• Is seen as working hands-on, assisting colleagues in crunch times; Walks the talk. 
  
  
• Actively participates in briefings and meetings; facilitates communication between employees and management. 
  
  
• Maintains a clean and orderly work area and promotes a safe working environment.  
  
  
• Performs any additional duties as assigned. 
  
  

Departmental 

• Organize, monitor, and participate in daily activities (including: swimming, outdoor games and activities, arts and crafts) based on ages and skill level of children ensuring safety of children. 
  
  
• Attends to guests' requests in a precise and efficient manner; provides insightful information to internal and external customers. 
  
  
• Provides genuine hospitality and recognition in the work area; maintains strict discretion; promotes hotel services and products. 
  
  
• Anticipates guest needs and takes ownership of guest concerns and requests; ensures speedy and accurate follow up where required; acts decisively to ensure guest satisfaction; reports and notifies all glitches to Supervisor and Manager for further follow up. 
  
  
• Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification. 
  
  
• Play a variety of sports and recreational activities. 
  
  
• Retain accurate records: children in attendance, birthdays etc. 
  
  
• Assist Instructors in room set up and break down. 
  
  
• Is highly sensitive to guests' preferences and special requests, offers meaningful alternatives when special requests cannot be met; adds a special touch when an opportunity is presented. 
  
  
• Is proficient in safe handling of equipment; reports defects and accidents to management immediately. 
  
  
• Conducts routine maintenance and ensures cleanliness. 
  
  

Special Requirements 

• Higher school certificate and technical education in Hospitality. 
  
  
• 2 years of working experience in a similar position in a 5-star Hotel/ Resort 
  
  
• Must be able to read, write, and speak English.  
  
  
• Fluent in English and French 
  
  
• Possesses well developed guest relations skills 
  
  

Compliance Policies 

Grooming Policy 

Confidentiality Agreement 

Policy Against Harassment 

Electronic Systems Policy 

Code of Business Conduct and Ethics 

Employee Handbook Acknowledgement Form