Residential Services Coordinator

Be a part of something truly special! Join the pre-opening team of Four Seasons Cabo San Lucas at Cabo Del Sol as Residential Services Coordinator. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Target Hire Date: November, 2023

Be You

The position of the Residential Services Coordinator provides a very personal, detailed, seamless service to guests. The attention to detail that is required from Residential Services Coordinator, and the ability to anticipate guest’s needs (meaning that they are the consummate hotel professional with impeccable standards). Must be able to respond to a wide variety of emails and guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Education:

• High school education or equivalent experience

Experience:

• One to three years of experience in a luxury environment
• Prior experience in Reservations or Rooms department is highly desirable

Skills and Abilities:

• Requires knowledge of the ability to operate computer equipment
• Ability to read and speak and write English and Spanish
• Understand and familiar with quality standards and service standards of the hotel
• Highest level of integrity and transparency
• Apply an ethical approach to the outcome of situations
• Strong interpersonal and relationship-building skills
• Reasonable problem-solving, decision-making and conflict resolution skills
• Work in a safe, prudent and organized manner

Master Your Cratf

Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.  Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of owners’ vehicles.

What to Expect:

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts: 

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

 What it is Like to Work for Four Seasons Hotels & Resorts:

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site:       www.fourseasons.com    

Our Careers:           Four Seasons Careers (myworkdayjobs.com)       

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

Facebook:               https://www.facebook.com/FourSeasonsJobs  

Twitter:                     https://twitter.com/FourSeasonsJobs  

 We look forward to receiving your application!