Revenue Manager

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

       …with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Revenue Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Revenue Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Senior Director of Revenue Management.  

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Revenue Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

This position will support the Senior Director of Revenue Management overseeing two Forbes Five Star Four Seasons properties: New York Downtown and One Dalton Street, Boston. This is a perfect opportunity for someone wishing to pursue a path as a Director of Revenue. Don't miss this unique chance to join an award-winning team, while beginning your career with the world's leading luxury hotel company! 

PURPOSE 

Four Seasons Hotel New York Downtown and Four Seasons Hotel One Dalton Street, Boston is searching for a shared-services Revenue Manager. This role will be categorized as an Assistant Manager. The position will support total revenue management efforts throughout the hotel while collaborating with the Senior Director of Revenue on rate, inventory, and marketing strategies for maximum return on investment.  The ideal candidate should have experience working within Opera, IDeaS G3 RMS, and PowerBI. Excellent verbal and written skills in English are required. Previous experience in Reservations, Revenue Management or Sales and Marketing is required. Additionally, previous experience as a Group Rooms Coordinator or Rooms Controller is preferred. The candidate must thrive in a fast-paced environment and be comfortable working in a team setting. Some travel required to visit the other property (estimate one trip per quarter). 

DESIRED KNOWLEDGE AND SKILLS 

Education and Experience 

• Four-year college degree from accredited university 
• Experience: Three years of experience in reservations management, revenue management or sales & marketing. 

Desired Skills and Abilities 

• Excellent oral and written communication skills. 
• Excellent organization and time management skills. 
• Strong IT (Information Technology) foundation is required: Proficient in Excel, Opera, Salesforce, Microsoft Office, Windows. Knowledge of PowerBI, Ideas RMS and Hotelligence is an asset. 
• Excellent analytical skills and ability to demonstrate key insights translated to fact-based decision-making. 

ESSENTIAL FUNCTIONS 

• Assist the Director of Revenue with daily rate and inventory management. Able to cover all functions of revenue management in the absence of the Director of Revenue. 
• Update weekly Forecast and Yield reports, attend, and contribute to the respective meetings. 
• Develop, maintain, and analyze production reports as needed to provide business performance reviews, hotel pricing/yielding results, mix of business optimization studies, marketing and customer behavior, competitive intelligence, forecasting and statistical data, budgeting support, etc. Conduct ad-hoc reports as needed. 
• Supports the Group and Leisure sales teams on making the best business decisions relating to pricing, ancillary spend, displacement, concessions, and liabilities.  
• Actively participates in RevMax Meetings and Pipeline Meetings to evaluate optimal mix of business. 
• Monitors and ensures rate integrity between Fourseasons.com and all other distribution channels. Work with the WRO Distribution and Central Systems Support teams to ensure the resort has optimal website display for rates and promotions 
• Controls and balances inventory and rates for the Wholesale segment.  Responsible for coordinating with the Leisure Sales team on communicating restrictions to all account partners 
• Monitor the OTA market segments; set and review production goals, and monitor on-line content for best compliance scores, placement, and exposure 
• Provide reporting and analyst assistance to all revenue generating departments (Spa/ F&B, Cabanas), as needed 
• Reviews group cut-off dates to ensure proper inventory is being sold and leads Group Pick-Up Meetings with the Group Coordinator and Conference Service Management team 
• Direct reservations team and provide guidance for Rooms Controller as needed 
• Enforce the established room and rate availability guidelines to maximize occupancy and revenue.  
• Supports the Sales, ResCom, Front Office, and Guest Experience Departments as needed with prospect business or current business on the books 
• Works closely with and supports the functions of the Group Rooms Coordinator 
• Gatekeeper to create and maintain rate codes for all published rates, packages and promotions in Opera and IDeaS. Liaise with WRO Distribution to ensure parity for all selling channels 
• Assist in maintaining all revenue management related systems; IDeaS, Power BI/ RevFinder, Opera PMS, Golden Sales & Catering 
• Partner with Director of Revenue to host revenue management 
• Provide back up for Senior Director of Revenue Management in his/her absence. 
• Prepare Revenue Management Month End Reports (Scorecards, Owners Documents, etc.) 

Be part of a cohesive team with opportunities to build a successful career with global potential

Have access to a robust benefit plan

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown 

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown 

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Salary Range: $80,000- $90,000

We look forward to receiving your application.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf