Room Service Order Taker

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 116  hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

Main Duties/Description:

• Check in for assignments upon arrival each day
  
  
• Meet with managers to discuss any pass on
  
  
• Coordinate and communicate with supplies are needed In Room Dining, to complete orders, using par stock list as a guide
  
  
• Have full knowledge of all hours of operation for In Room Dining and all dining outlets for the Hotel
  
  
• Have full knowledge of restaurants and Room Service menus and be able to communicate details to hotel guests
  
  
• Assist in the proper and timely completion of servers side work and closing duties, as assigned by the manager on duty
  
  
• Assist in taking orders for amenities, prepare amenity packages, accurately charge amenities to correct department, document all amenity changes, and correctly file all information
  
  
• Answer the telephone and accurately record guest information and food and/or beverage orders according to established procedure, including noting food allergies and special attention orders
  
  
• Up sell and suggest additional food and/or beverage items to compliment the order whenever possible
  
  
• Accurately document orders on dish pick up list and ensure dish pick up standards are being met correctly.
  
  
• Communicate daily with staff in the morning and evening to discuss upcoming events or noteworthy information that impacts the department.
  
  
• Demonstrate knowledge of and competency in all aspects of department, delivery, order taking, and office systems
  
  
• Oversee and maintain Four Seasons In Room Dining Service Standards
  
  
• Monitor areas for cleanliness and organization
  
  
• Ensure carts are clean and in good repair at all times and communicate to managers when necessary repairs are in order
  
  
• Communicate effectively with staff from both the front and back of the house
  
  
• Other duties as assigned
  
  

Preferred Qualifications and Skills:

• Excellent reading, writing and oral proficiency in the English & Arabic language.
  
  
• Previous customer experience and ability to work effectively under pressure
  
  
• Requires attention to detail and problem solving skills
  
  

The benefits offered by Four Seasons Hotel Kuwait include:

• Full board shared living accommodation in a high quality, well-resourced compound
  
  
• Complimentary nights at FS Hotels worldwide
  
  
• Regular social and sporting events
  
  
• Paid home leave tickets
  
  
• Quality employee meals
  
  
• Free transportation to and from work
  
  
• High speed Wi-Fi internet in accommodation and employee transportation buses
  
  

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!