security officer

Security Officer actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, personnel and property.

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.    Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

About Four Seasons Resort Costa Rica at Peninsula Papagayo:  

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.  

JOB DESCRIPTION

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
• Knowledge in Basic first aid and CPR, OPERA, Hot SOS, INTRANET.
• You will receive and will greet guests and visitors with good morning, afternoon and evening always with good attitude (smiling, friendly body expression). He/She will use the name before the first interaction with the client.
• Information about events and attractions of interest into the resort.
• Maintains clear control of calls to doorman in order to inform about guest/visitor access.
• Attends guest complaints and gives immediate solution, through the “problem solving” procedure
• Remains in the assigned position keeping good posture.
• Must be also respond for any other project assigned to you.
• Keeping the information of executives, guests, employees and owners with absolute discretion.
• Management and control of officers' roles during available shifts and positions.
• Inventory control and management (Keys audits).
• Complies with FS category one and category 2 work rules and standards of conduct as set forth EMBARK.
• Work harmoniously and professionally with co- workers and supervisors.
• Knowledge in writing accident reports.
• Organization and distribution of transport boarding IDs.
• Reception and sending of internal electronic mails.
• Management and protection of L&F.