Spa Manager

JOIN FOUR SEASONS RESORT HUALĀLAI  

Nestled along the legendary Kona-Kohala Coast of Hawai`i Island, Hualālai is a Hawaiian destination practicing traditions that have been passed down from generations before us. Here, the beauty of its natural resources are showcased, tropical and indigenous plants embrace the walkways. The spirit of hospitality is all around you as our people share the true essence of aloha.  

All of the richness of the Hualālai experience comes from the gracious people who work here. They are our treasured “Ambassadors of Aloha” – the embodiment of Hawaiian hospitality- and our greatest Asset.  

SPA MANAGER 

The Four Seasons Resort Hualalai is looking for a Spa Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Spa team, the Spa Manager works across disciplines to deliver an exceptional experience.  

WHAT YOU’LL DO  

Perform operational and administrative duties for the Spa Division, which include, but not limited to, the following:   

• Lead, direct, and motivate Reception, Spa Attendants and Therapists to perform their duties at the highest level ensuring daily operational efficiencies. Cover areas on schedule for shortages and sick calls.  
  
  
• Ensure smooth and proper daily operations of the Spa. Must be able to address concerns on a daily basis encompassing all aspects of the operation.  
  
  
• Responsible for maintaining procedures and policies in all areas of Spa striving to grow professionally through developing proficiencies in every facet of the operation.  
  
  
• Perform progressive disciplinary action for supervised employees as needed. 
  
  
• Establish, implement, and maintain daily operational procedures for the Reception and Spa Attendants and ensure adherence to all such policies and procedures by the supervised staff in order to provide superior guest service.  
  
  
• Resolve guest complaints and be an ambassador of the spa and resort at all times. Assume Manager of Duty responsibilities including opening and closing procedures as scheduled by the Director.  
  
  
• Responsible for implementing and maintaining the inventories of retail and supplies ensuring optimal utilization/cost ratio and proper inventory levels at all times. Perform monthly inventory counts.  
  
  
• Process payroll and work with finance team to ensure proper calculations of commissions 
  
  
• Responsible for Special Projects in the Spa including but not limited to: Special facility cleaning, delivery pick ups, operation center housekeeping.  
  
  
• Responsible for coordinating with Engineering any facility concerns and resolving issues in a timely manner. Maintain the highest standard of cleanliness and organization for the Spa  
  
  
• Schedule and monitor staff attendance and performance with regard to budget, house count, population and program needs.  
  
  
• Provide the Concierge, Front Desk and Guest Experience Manager(s) with timely updates on spa operations, and assist in creating and implementing opportunities for improving guest services and Spa operations.  
  
  
• Effectively communicate and coordinate operational activities with key relationships in all retail outlets and the Four Seasons staff.  
  
  
• Provide the Director with timely updates on spa operations, and assist in creating and implementing opportunities for improving guest services and Spa operations. Strive to continually improve and perfect the operational processes of the Spa.  
  
  
• Any other related duties as directed by the Director and/or Spa Managers to include assignments of responsibilities as needed. 
  
  
• And More!  
  
  

WHAT TO BRING  

• Successful candidate must possess legal work authorization in United States   
  
  
• Bachelor's degree preferred 
  
  
• Experience in spa operations leadership 
  
  
• Ability to accurately read and work with computer systems. 
  
  
• Strong Customer Service skills     
  
  

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:  

• An on-site Physical Therapist   
  
  
• 24-hour access to Indoor and Outdoor Gym  
  
  
• Holiday, Vacation & Sick pay  
  
  
• Robust Benefit Plan  
  
  
• Company Match 401K Plan  
  
  
• Laundered Employee Uniform  
  
  
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana  
  
  
• Complimentary stays at Four Seasons Worldwide  
  
  
• Training and Development Opportunities  
  
  

• Employee Recognition Programs  
  
  

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:   

Facebook: https://www.facebook.com/FourSeasonsResortHualalai   

Instagram: https://www.instagram.com/fshualalai/   

Twitter: https://twitter.com/FSHualalai   

We look forward to receiving your application!   

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf