Guest Experience Agent - Palazzo Cordusio

“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Job summary: We are looking for a Guest Experience Agent to join our team of passionate individuals at Palazzo Cordusio, a Gran Melià Hotel, to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.
What will I be doing?
To assist the Guest Experience Team in all duties and responsibilities of the Department.
To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.


At Meliá we are all VIP 🌟
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be “Very Inspiring People“, follow us on:

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Requirements:
High level of English and Italian, a third language is a plus
Minimum 2 to 3 years work experience in the same role in Hotel of similar category
Well developed communication and customer relations skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Complaint handling skills
Flexibility and adaptability
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉