Guest Service Line (telefonist) - Palazzo Cordusio a Gran Melia'

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.

What will I be doing?

Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.
Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimize the hotel's extra revenues.
Manage customer incidents, following the established protocols.
Comply with the attributes, standards and manuals applicable to their department.
Efficiently use the different departmental management tools necessary for the daily control of operating procedures.
Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.
Verify material orders following the set product guidelines, for better optimization of economic resources.
Requirements:

knowledge of Microsoft (Word, Excel, Outlook);
excellent knowledge of English and Italian, a third language is a plus (ideally spanish);
previous experience in the same role inside a Hotel of the same level;
available to work shifts;
Knowledge of Micros OPERA.
Because belonging to the great Meliá family is being VIP, you will enjoy My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

Ai sensi dell’art. 13 del Regolamento UE 2016/679, Vi informiamo che i Vs. dati personali forniti volontariamente mediante il Vs. curriculum vitae, saranno trattati da Sol Meliá Italia S.r.l., titolare del trattamento, con modalità manuali ed elettroniche al solo fine di valutare una Vs. possibile candidatura all’interno dell’Hotel di Milano nel rispetto dei principi di sicurezza e riservatezza sanciti dallo stesso Regolamento. La base giuridica del trattamento si fonda sull’articolo 111 bis del D. Lgs. 196/2003 e sull’articolo 6 del Reg. UE 2016/679 par. 1 lett. b) e non richiede il consenso dell’interessato.
I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia. Il tempo di conservazione degli stessi è di 24 mesi e non si effettuano attività di profilazione.
Rimane Vs. libera prerogativa esercitare i diritti di cui agli articoli 15 e ss del Reg. UE 2016/679 contattando l’ufficio risorse umane (https://www.melia.com/it/politica-sulla-riservatezza)

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.