Bar Supervisor 酒吧主管

Bar Supervisor 酒吧主管

Application Deadline: 30 June 2024

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: China - Shanghai (Lujiazui, Pudong)

Reporting To: Bar Manager

Description
The supervisor provides direct support to the business unit management team in the aim of achieving the successful implementation, development and maintenance of all operational procedures, standards and goals.  Responsibility also lies in maintaining the business operations.  

Key Responsibilities
MAIN RESPONSIBILITIES

• Needs of guests are understood and prioritized
• Demonstrate a positive manner at all time 
• Handle and follow up all incidents immediately, and report accurately
• Actively seek feedback and liaise with guests
•  Maintain consistent personal performance in varying work conditions
• Prioritise competing demands to achieve personal, team and organisation objectives
• Plan for and involve team members wherever possible
• Provide specific, balanced and sincere feedback to increase skill
• Share thoughts, feelings and rationale as appropriate to give clear understanding for action taken
• Provide support that encourages other assume the appropriate responsibility for thinking through issues and carrying out plans
• Perform tasks in a manner that serves as a role model in the workplace
• Prepare for shift by completing handover with previous shift
• Coordinate coverage of sections to ensure smooth service
• Monitor stocks and manning through service and deploy resources as needed
• Greet/thank staff when start/finishing
• Brief and debrief shifts to communicate operational and service issues
• Provide food and beverage service according to Standard Operating Procedures
• Ensure effective information management and communication before sign off.
• The Hotel’s Rules & Standards of Conduct as set forth in Employee Handbook. 
• Perform administrative skills such as typing, filing, copying, faxing and answering telephones according to hotel standards.  
• Maintain and update computer records. 
• Maintain confidentiality of information in the department.
• Proficient in the use of the PICC System to carry on the purchasing process. 
• Collect the price quotation for needed goods and take all the condition into comparison. 
• Follow up the purchased goods arrive situation. 
• Work harmoniously and professionally with co-workers and supervisors. 
• Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
• Maintain a clean, neat and organized work area at all times. 
• Respond properly in any hotel emergency or safety situation.
• Perform tasks as assigned by the hotel management and your supervisor. 
  
  

About Grand Kempinski Hotel Shanghai:
Set in the heart of Shanghai’s Lujiazui District overlooking Huangpu River, Grand Kempinski Hotel Shanghai embodies European elegance and luxury. At the heart of Asia’s financial centre, the hotel offers endless opportunities for business travellers. It is within walking distance of Oriental Pearl Tower, IFC Mall, a 17-kilometre cycling and jogging track along the Huangpu River, the metro and Shanghai Aquarium. The hotel has 686 rooms and suites, six restaurants and bars and extensive banquet facilities for up to 720 people. Additionally, guests are welcome to enjoy the indoor pool, spa and fitness centre on floor 30 with panoramic views. Both Pudong and Hongqiao international airports can be reached within 45 minutes.
About Grand Kempinski Hotel Shanghai China

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.