Guest Relation Trainee
À propos du poste
We are seeking a Guest Relations Trainee for an immersive experience of at least five months. The start date is flexible, ideally by the summer, so let us know when you're ready to embark on this adventure.
As a Guest Relations Trainee, you'll play a pivotal role in shaping our guests' overall experience. Here's what you'll be doing:
Proactively engaging with guests, anticipating their needs, and resolving any issues with efficiency and courtesy.
Occasionally assisting with check-in and check-out procedures, providing personalized assistance to each guest.
Fostering meaningful conversations with our guests, forging lasting connections, and contributing to a warm and welcoming atmosphere.
Supporting the reception team, gaining a comprehensive understanding of the hotel's operations.
Our ideal profile?
Someone proficient in English (a good knowledge of French or Dutch is a plus!), enrolled in a hospitality school or similar program, and most importantly, someone with a burning passion for customer service. If you identify with this description, don't hesitate to apply!
What to expect during your internship at Holiday Inn Brussels Airport?
You will develop practical skills in hotel management and Guest Relations.
You will have the opportunity to participate in internal training sessions and networking events.
For students residing abroad, we offer accommodation.
Complimentary lunch provided during your shifts.
Schedules are from 7am to 3pm and from 3pm till 11pm.
Collaborative work environment: Join a dynamic and collaborative team that encourages idea exchange and creativity.
Wellness-focused company culture: Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.
Discounts on Products/Services: Did you know that Holiday Inn Brussels Airport is part of the Pandox investment group? We own and operate six other hotels in Belgium, including Crown Plaza Antwerpen, DoubleTree by Hilton, The Hotel. Brussels, Hilton Brussels Grand Place, Hotel Hubert Grand Place, and Indigo Brussels City. Enjoy attractive discounts on rooms and restaurants across our various establishments as well as access to the hotel's gym. You also benefit from discounts for IHG hotels worldwide.
Responsible Initiatives: Contribute to corporate social and environmental responsibility projects or initiatives.
Recruitment Process Steps
If you're motivated to take on this exciting challenge and contribute to our exceptional team, send us your CV. We'll start with an initial phone interview to better understand your expectations and goals. Then, you'll be invited for an in-person or Teams interview!
We have a company culture that promotes diversity, inclusion, and equal opportunities. Are you a person with a disability who needs adjustments for your internship? Don't hesitate to let us know.
We look forward to welcoming you to Holiday Inn Brussels Airport!
- Département: Réception
L'entreprise
A modern, business-friendly hotel near Brussels Airport, with an easy access to the city center.
It's a free five-minute shuttle ride from Brussels Airport (BRU) to the stylish Holiday Inn® Brussels Airport hotel, where you can check in less than a minute at an automated kiosk. Drivers arriving off the E40 and E19 motorways can park in one of 260 secure outdoor spaces for a low daily rate. With Diegem train station only 500 meters from the hotel, you can get to Brussels city center in 15 minutes.
Free shuttles also run to and from the offices of major companies near the hotel. Diplomats and delegates are within reach of the NATO headquarters. With its 24-hour Business Centre, inclusive Wi-Fi and 16 meeting rooms, the hotel makes an ideal base for corporate visits.
Leisure guests are well located for weekend breaks in Brussels, with the Grand Place and the Magritte Museum less than 10 km away. It's a short hop by train to buzzing bars serving the best Belgian beers.
For a morning warm-up or an evening wind-down, you can head to the hotel Fitness Centre and spa. You can start your day with a breakfast buffet and end it with an extensive dinner menu at our brand new restaurant, Kreative Kuisine.
