Assistant Front Office Manager

Summary

·         Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures

·         Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department

·         Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided

·         Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary

·         Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction

·         Conduct development and performance reviews, identifying key personnel for further development and structured career path

·         Provide the training to the Front Office associates

·         Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations

·         Perform adhoc job tasks assigned by the hotel management

Qualifications

·         Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry

·         Familiar with Opera System

·         Excellent command of spoken English and Putonghua

·         Good training skills and communications skills