Duty Manager - Park Hyatt Jakarta
À propos du poste
Summary
- Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
- Ensures the strict control of room keys.
- Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
- Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
- Understands rate structure and promotional rates available.
- Understands the sequence of duties related to any VVIP visits. Accords protocol with any VVIP visits.
- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responds to the results of the Hysat and ensures that the relevant changes are implemented.
- Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that all guest details are entered correctly in accordance with the principles of clean data.
- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
- Indonesian Nationality with a degree in Hospitality or Business Management
- Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
- Previous experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills
- Département: Direction
