礼宾主管

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Shaanxi, Xi'an

Hotel: Xi'an (SIAZQ), No. 1 Zhu Que Zhong Road, 710061

Job number: 123491



岗位职责

• 回答客人的咨询，包括与酒店有关或无关的咨询 Assist guests with all inquiries, both hotel and non-hotel related 
• 制订完善的轮班简报，确保酒店的活动与运作能正常进行 Conduct effective shift briefings to ensure hotel activities and operational requirements are known 
• 熟悉当日要进行的活动，并就活动分析潜在的问题 Maintain detailed knowledge of the activities of the day and alert to any potential problems
• 熟悉当地的风情，包括当地的主要名胜、著名餐厅、剧院、购物中心、戏院、体育场所、纪念品发售处、银行、领事馆、交通系统和特别事件 Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• 根据政策规定，管理新入住客人的邮件、留言、电报、传真和其他一些特别的物品 Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
• 根据洲际酒店管理集团前厅部的手册里关于顾客行李的处理程序，确保顾客的行李在到达酒店和离开酒店时的安全处理 Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual
• 全面掌握当天酒店的入住客人和退房客人，特别注意贵宾、优越会会员、团体和员工活动者的到达和离开 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements.
• 与顾客关系专员紧密合作，确保贵宾、优悦会会员的行李能迅速到位 To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly 
• 在酒店高峰期，辅助门童工作，并留意车道的交通管制 To assist the Doorman and supervise on traffic control along the driveway during peak hours
• 每天提交工作简报，并且每天工作前对制服工作人员进行审核，确保他们准时到位，清楚自己的工作岗位和内容，着装整洁干净，同时保证员工外表整洁，经常保持精神 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty.  Similarly, staff appearance should remain clean, smart and tidy at all times.
• 熟悉在紧急情况下的撤退程序和灭火程序，同时也保证全部制服人员掌握这些程序 Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.