Guest Experience Supervisor

Hotel Brand: Hotel Indigo
Location: Oman, Nizwa

Hotel: Jabal Akhdar Resort & Spa (MCTJA), Jabal Akhdar, 621

Job number: 122130



About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. 

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?

Seeking a Guest Experience Supervisor extraordinaire! Are you a charismatic, detail-oriented professional with a passion for creating unforgettable experiences? Join our team as a Guest Experience Supervisor and unlock new heights of hospitality excellence.

We are looking for a talented individual who thrives in a fast-paced environment and possesses exemplary leadership skills. As the Guest Experience Supervisor, you will be responsible for ensuring our guests' comfort and satisfaction from arrival to departure.

A little taste of your day-to-day

Every day is different, but you’ll mostly be: 

• Supervising a team of dedicated guest service agents, ensuring they deliver personalized and attentive experiences.
• Managing guest requests and preferences, ensuring prompt and efficient resolution.
• Collaborating with various departments to ensure seamless operations and exceed guest expectations.
• Training and motivating staff to maintain our high standards of service excellence.
• Implementing innovative strategies to enhance guest experience and build lasting relationships.
• Assisting with administrative tasks and documentation to maintain accuracy and efficiency.

What do we need from you?

• Minimum 2 years experience in a hotel guest service role.
• Strong communication and interpersonal skills to engage with guests and team members.
• Exceptional problem-solving abilities to handle any guest-related concerns effectively.
• Proven leadership skills to motivate and guide your team to success.
• Attention to detail, ensuring the highest standard of service is consistently met.
• Ability to work flexible shifts, including weekends and holidays.

What you can expect from us?

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area. 

Making travel inspiring. It’s what we do.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.