Guest Services Manager 宾客服务经理

Hotel Brand: HUALUXE
Location: China, Beijing, Shanghai

Hotel: Shanghai Changfeng Park (SHASC), No.388, Da Du He Rd, Putuo District, 200062

Job number: 110070



岗位职责
 1、训导团队，提高员工水平，激励他们完成目标。
 2、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。

 3、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。

 4、采取必要行动，及时有效的处理顾客的不满，适当的时候告知其他宾客关系经理。回访客人，确保客人对解决方法满意。
 5、关注客户信息和喜好，确保满足客人的要求。
 6、按照客人的预定或喜好安排房间，控制房间。
 7、确保为会员顾客提供优质专业的服务，发展客人加入会员。
 8、及时准确的将客人的信息录入公安报告系统。
9、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。
10、及时将信息传递至相关人员，确保尚未完成的事情移交至有关人员，让宾客满意。参加必要的会议并阅

岗位要求
1、保持和供应商的良好关系
2、保证向酒店内部和外部客人提供高质量的服务
3、维护酒店设施设备的正常运转
4、保持工作环境整洁
5、达到绿色酒店的要求
6、编辑更新工作标准和程序

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.