Sales Coordinator

Hotel Brand: InterContinental
Location: United States, Texas, San Antonio

Hotel: San Antonio Riverwalk (SATPN), 111 E. Pecan Street, 78205

Job number: 123743



DUTIES AND RESPONSIBILITIES:

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.  Regularly follow-up with clients and maintain accurate and updated information. 
• Perform administrative duties such as typing proposals, letters, contracts, etc.      Collect data, update data-bases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. 
• Promote team work and quality service through daily communication and coordination with other departments.   Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate.  Regularly follow-up to ensure set-up requirements meet client needs. 
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

Qualifications and Requirements:

High School diploma or equivalent plus 1 year experience in a sales/catering office or related field.  Some College preferred.  Must speak fluent English. 

This job requires ability to perform the following:

1. Frequently standing up and moving about the facility
2. Type at least 50 wpm; proficient  PC computer skills Carrying or lifting items weighing up to 25 pounds
3. Communicating with customers, employees, and third parties
4. Use a keyboard to generate correspondence, reports, etc.
5. Handling objects, products and computer equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and guests.

1. Reading and writing abilities are utilized often. 
2. Basic math skills are used frequently.
3. May be required to work nights, weekends, and/or holidays.

 

Work Area:  Sales Office

 

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.