Guest Services Executive - Concierge - Jumeirah Saadiyat Island

Jumeirah at Saadiyat Island Resort - Jumeirah Group

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Guest Services Executive - Concierge - Jumeirah Saadiyat Island

À propos du poste

About the Job:

An opportunity has arisen for a Guest Services Executive to join our Concierge Team in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:

Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
Set a high example in regard to punctuality, appearance, courtesy, performance, attitude, team work, guest & staff relations.
Supervise the Concierge Team and ensure the smooth and efficient running of the operation.
Use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the hotel and /or its reputation.
Ensure that all staff are on duty on time and are in accordance with the hotels grooming standards
Be efficient in assisting guests throughout their stay with any requirements.
Ensure that the Guest Service Desk is manned, operationally prepared, and stocked at all times.
Maintain the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
Update all information given by guests into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
Log and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
Introduce guests to the Hotel’s Loyalty Club Programme
Review the daily VIP arrivals list to ensure the correct rooms are allocated for VIP guests depending on their demands and Guest History feedbacks
Ensure timely delivery of amenities, luggage, gift items for arrival and in-house VIP and suite guests

Liaise with Transportation the airport pick-up timings to ensure all guests arriving with our Hotel cars are being met upon arrival by our Guest Relations Team
Liaise with Transportation for the airport drop off timings in order to ensure all VIP guests are escorted upon departure to our Hotel car
Coordinate with the Guest Services Executives to check the departure list for the following day – contact VIP guests to arrange airport transfers, if necessary.
Man the Guest Service - Concierge Desk
Attend to the special requests made by VIP guests either prior to, during, or after their stay.
Any other duties as may reasonably be requested by the management.

About Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Département: Relations client Concierge

À propos de vous

About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
Strong interpersonal and communication skills
Flexible schedule to meet demands of hotel occupancy
Enthusiastic, self-motivated and with ability to exercise initiatives
Fluency in English and additional language (fluency in Russian is an advantage)

Langue requise: Anglais. Arabe et Russe sont un plus

L'entreprise

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

A landmark property for the Emirate of Abu Dhabi, Jumeirah at Saadiyat Island Resort opened in November of 2018, the resort offers 296 rooms, suites and duplex villas facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front resort embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight dining venues, Jumeirah at Saadiyat Island Resort has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests are welcome to explore the 400 meter public beach and three swimming pools.

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