Butler

Mandarin Oriental, Costa Navarino  is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It is comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Scope of Position

Butler service will be provided to Signature Suites and Royal Penthouse Suite throughout the guest stay ensuring a professional and personalized service from pre-arrival, arrival to departure.  All preferences and guests’ requests need to be attended to in a courteous and efficient manner as per the Hotel standards.

Responsibilities

• Attend to specific guest’s requests ensuring efficient and proactive service.
• Attends daily briefing at the beginning of each shift.
• Attends and contributes to all meetings, Departmental and Hotel training as scheduled and other related activities.
• Carry out any other job-related tasks requested by your immediate Manager/HOD in the Guest recognition Department.
• Carry out proper hand over to other shifts handling the guest ensuring the guest preferences are always followed through.
• Ensures all required tools are prepared and ready at the beginning of each shift.
• Liaises with the Office Coordinator, guests Recognition leaders on anticipated Guest check‑ins, check‑outs, room assignments and rooming list.
• Supports other departments such as Front Desk, Housekeeping and Room service
• Keeps concerned departments informed about the guest allergies and food preferences.
• Have full knowledge of all resort services, hours, and locations around the resort.
• Introduces Hotel Facilities and services to Guests.
• Meets with guests daily in order to review their daily program.
• Needs to conduct Suite orientation and hotel tours.
• Greets guests at the lobby and conduct in suite check-in and check-out.
• Offers welcome drinks and cold towels to arrival guests
• Ensures that all V.I.P.'s rooms are checked prior to guests’ arrival and ensures room is ready as per guest preference prior to arrival.
• Makes sure that Guest Suites are fully replenish with amenities, F&B supplies, and Flowers.
• Monitors and maintains the inventory of supplies and amenities.
• Follows and anticipate all the guest needs until they are completed to the total guest satisfaction.
• Anticipates on guest preferences and needs throughout the guest stay and follow up Alice App requests.
• Ensures all guest preferences and requests are noted and communicated to the rest of the butler team ensuring all can carry out personalized service to the guest throughout the stay.
• Ensures all data and preferences of the guest are retrieved prior to arrival, when required liaise with GRM to collect and provide accurate information.
• Attends to guest luggage and belongings as per guest preferences in un- packing, packing, storage and other.
• Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
• Communicates any special needs, food requests or disabilities to Leaders of Butlers/Guests recognition and other concerned departments.

 

Skills & Qualifications

• Senior School qualification
• Minimum 2 years of experience working in a 5-star hotel environment.
• A minimum of 1 years of Guest Relations or Butler experience.
• Effective verbal and written communication skills in English.
• Strong commands of Microsoft Office products, HotSoS, and Infor
• Strong problem-solving skills.
• Excellent communication skills.
• Able to multi-task.
• The ability to work well in a team environment. Able to stand for extended period.
• Able to work flexible hours including evening, and overnight.
• Self-organized
• EU passport holder

Advertised: 22 Mar 2024 GTB Standard Time
Applications close: