Mandarin Oriental

Publiée

Concierge Executive

À propos du poste

Duties and Responsibilities

To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
To demonstrate a pride in workplace and a high-level commitment.
Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Provide excellent service at all time to all of our guest and assist Guest courteously and efficiently
Creates special conversations with guests, which identifies personal preferences in order to record in each guest’s profile history
Is knowledgeable of all in-house and arriving guests and all daily events and functions in the hotel.
Is aware of all airport pick up and tracks and informs team where necessary
Well groomed, maintain appropriate standards to Discipline, Hygiene, Appearance, Posture and Attitude
Maintains congenial relationship within Front Office Department as well as other departments in the hotel
Deliver courteous services to guests, respond promptly and tactfully to guest complaints, requests and inquiries at all times.
To be familiar with all with all hotel facilities and services. Actively sell the in-house facilities and services to guests
Ensures that all Transfer for Departure and Arrival are properly administrated, Cars are ready and at the guest disposal at the correct time
To adhere the policies, procedures by the Learning and Development Department or the Department’s Manager
To carry out any other duties and responsibility related to the job assign Head Concierge or Front Office Manager that may consider suitable to the skills of the individual and necessary to the success of the hotel
Initiate contact with guests entering the hotel
Handling of email correspondence and any specific arrangement guests may have.