Doorperson - Residential

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. 

Main Responsibilities: 

• Creates MOWow Moments that surprise and inspire our guests
• Knows about all the hotels offers and sells them to our guests 
• Being able, and regularly performing, duties of all functions within the Bell Desk such as arrival and departure of our guests (by car and on foot); pick up and transfer of guests from the airport or other locations; handling of luggage; going on errands for our guests; handling the post and package deliveries; general cleanliness in the hotels entrance; handling guest’s cars and more
• Be the first point of contact in terms of guest relations and services
• Preparing and understanding reports according to MOHG standards
• Be present at the Front Office at the designated shifts and support the Team operationally
• Being an ambassador of the hotel, both being actively engaging with guests and with colleagues
• Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules  
• Actively advertises our Fans of MO guest recognition program to our guests  
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff  
• Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner
• Cooperate and coordinate teamwork with other departments

Requirements:

• Minimum 2 year of experience working in a 5-star hotel environment
• A minimum of 1 year of Door or Bell experience
• Previous experience working in the Middle East Region is an advantage
• Excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Clear communication; effective verbal and written communication skills in English. Arabic is an advantage

If you are interested in joining our team apply today!

Advertised: 31 Oct 2023 Arabian Standard Time
Applications close: