Mandarin Oriental
Publiée
Front Office Manager
À propos du poste
Responsibilities:
- Oversee Front Office Operations efficiently and with profitability, which includes overseeing Front Office, Guest Relations, Telecommunications, Business centre and Concierge
- Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
- Controls any rebates/allowances issued through the departments
- Controls manpower planning for the departments
- Help and support the Director of Rooms, and Executive Housekeeper with the FLHSSE audit
- Handle all guest complaints and comments relating to the department tactfully
- Initiates, implements and monitors processes and procedures to ensure consistently high standards
- Controls and optimizes departments profit maximizing revenue and minimizing costs
- Strengthens our brand to establish a solid foundation to grow our business and acquire new customers
- Ensures up to date knowledge of areas through “hands on” involvement; regularly assisting in undertaking duties to maintain high standards
Advertised: Singapore Standard Time
Applications close:
- Département: Réception
