Mandarin Oriental
Publiée
Guest Services Executive (Supervisor)
À propos du poste
Responsibilities
- Greet and assist guests at the lobby.
- Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
- Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
- Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience.
- Address special guest preferences recorded in guest history profiles.
- Communicate and coordinate with Concierge, Housekeeping, Telephone, Reservations and Room Service colleagues to ensure service consistency and guests’ satisfaction.
- Handle guests incoming and outgoing correspondence (facsimile, messages, mail, etc.).
- Communicate clearly and establish a good working knowledge of the Finance Department so as to facilitate guests and Management requests for historical data.
- Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc).
- Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours.
Advertised: Singapore Standard Time
Applications close:
- Département: Relations client
